How Terrenas Taxi works: requests and fares

<p>Terrenas Taxi is a transport request platform for getting around Las Terrenas (Samaná peninsula) and for getting there: taxis, airport transfers, private drivers, long-distance rides, buses and guaguas, group shuttles, moto-taxis and other services. It is operated by THERD SRL. We are not a carrier: we help you find one and arrange your ride with clear information.</p> <h2>1. You send a request</h2> <p>The <a href="/en/request/" rel="noopener">request form</a> comes in two versions:</p> <ul> <li><strong>Quick form:</strong> departure, destination, date and your WhatsApp number.</li> <li><strong>Full form:</strong> you can also give the type of transport, one way or return, times, your flight number, passengers (adults and children), luggage, surf or kite boards, bikes, a child seat, an accessibility need, your preferred vehicle, your budget, your language and a message.</li> </ul> <p>Either way, <strong>only your WhatsApp number is required</strong>. There is no account to create and no online payment.</p> <h2>2. Our team contacts you on WhatsApp</h2> <p>Your request is received by our team, not by a carrier. We message you on WhatsApp to clarify what is missing (time, luggage, flight number…) and to explain the available options.</p> <p>Requests are handled during the team's working hours; a request sent outside those hours is handled later. This is why we cannot guarantee an immediate pick-up: if you already know your travel date, send your request as early as possible.</p> <h2>3. We ask carriers, only with your agreement</h2> <p>To get you a price and availability, we contact the carriers that suit your trip <strong>only if you agree</strong>. You can give your agreement by ticking the optional box to share your request (unticked by default) or by replying on WhatsApp, in which case our team records it.</p> <p>We only pass on what the ride requires: route, date and time, number of passengers, luggage and special needs, flight number. Your phone number, email address and full name are not passed on without your agreement.</p> <p>We then send you a proposal and <strong>you decide</strong>. A request is not a confirmed booking: nothing is booked until you accept the proposal and the carrier confirms it.</p> <h2>How we show prices</h2> <p>Fares come from public sources or from the carriers themselves. Each one shows:</p> <ul> <li>its <strong>date</strong> and how it was checked;</li> <li>its <strong>unit</strong>: per vehicle, per person, per hour or per day, one way or return. A per-person price is never shown as a per-vehicle price;</li> <li>when known, the vehicle's capacity, any extras and whether tolls are included.</li> </ul> <p>A fare that could not be checked in the last 7 days is labelled “To be reconfirmed”. After 30 days without a check, it is removed from comparisons and calculations. When no fare is published or the rules are unclear (capacity, child fare, return trip…), we show “On request”: we would rather say so than make up a price.</p> <p>The amount shown <strong>is neither a quote nor a confirmation of availability</strong>. The price that counts is the one we confirm before you accept.</p> <h2>Sponsored spots, our own services and independence</h2> <ul> <li>Spots paid for by a carrier are always labelled <strong>“Sponsored”</strong>, appear in a separate block and never change the real order of the lists.</li> <li>Services offered directly by the platform operator are labelled <strong>“Terrenas Taxi service”</strong>.</li> <li>All other carriers are <strong>independent businesses</strong>: they are not Terrenas Taxi employees or platform partners, unless their listing carries the “Platform partner” label. Appearing in the <a href="/en/carriers/" rel="noopener">carrier directory</a> is neither a recommendation nor a guarantee.</li> </ul> <h2>Safety tips</h2> <ul> <li>Agree on the price, the currency and what is included before getting in the vehicle.</li> <li>Do not pay a stranger in advance.</li> <li>Check that the vehicle matches the one announced.</li> <li>If something goes wrong with a carrier, tell us on the <a href="/en/report-a-carrier/" rel="noopener">report a carrier</a> page.</li> </ul> <p>In case of an accident or immediate danger, <strong>call 911</strong>. This site and its forms are not an emergency service.</p> <h2>In short</h2> <p>No account, no online payment and no commitment: you send a request, we contact you on WhatsApp and you decide with all the information in hand. Any questions? See the <a href="/en/faq/" rel="noopener">FAQ</a> or browse the <a href="/en/routes/" rel="noopener">routes</a>.</p>